of the website remode.bg, operated by "Wyertech" Ltd.
At remode.bg, we strive to ensure maximum satisfaction for our customers. If you are not completely satisfied with your purchased product, you have the right to return or exchange it in accordance with the conditions provided by Bulgarian legislation and the specific nature of the IT products we offer.
1. Right of Withdrawal (14-Day Return Period)
1.1. Pursuant to Article 50 of the Consumer Protection Act (CPA), any Consumer (defined strictly as a natural person purchasing as an end-user) has the right, without owing any compensation or penalty and without providing a reason, to withdraw from the distance contract within 14 calendar days, starting from the date of physical receipt of the goods by the consumer or a third party (courier).
1.2. Legal entities (B2B clients) who purchase goods with a company invoice do not possess the 14-day right of withdrawal from a distance contract. Their rights and relations are governed strictly by the Commercial Act of the Republic of Bulgaria.
1.3. To exercise your right of withdrawal, you must formally inform us of your decision prior to the expiration of the 14-day period by submitting a written notice via email to: [email protected].
2. Mandatory Exceptions to the Right of Withdrawal
In accordance with Article 57 of the CPA, the consumer has no right of withdrawal, and no refunds shall be issued in the following cases:
• Digital Content and Software Licenses (ESD): For the supply of digital content that is not delivered on a tangible medium (e.g., operating systems, antivirus software, license keys, activation codes), if the performance has begun with the consumer's explicit consent.
• Sealed Software on Physical Media: For the supply of sealed audio, video recordings, or computer software (CD, DVD, USB tokens) that have been unsealed after delivery.
• Custom-Built Computer Configurations: For the supply of goods made to the consumer's specifications or clearly tailored to their individual requirements (computer systems assembled with hardware components chosen specifically by the customer).
3. Conditions for Returning Goods
To be approved for a return and subsequent refund, any hardware item or component must strictly meet the following mandatory criteria:
• The product must be in its original commercial packaging, free from any signs of tearing, damage, or courier tape application.
• The item must be unused and show no signs of installation (e.g., absence of screw marks on motherboards, graphics cards, or power supplies; absence of thermal paste residue on processors and coolers).
• The product must not have undergone any software or hardware modifications, overclocking beyond the manufacturer's factory parameters, or physical damage caused by the customer (e.g., bent pins on the CPU socket).
• The goods must be accompanied by all original tags, protective films, accessories, cables, and documentation (cash receipt, invoice, delivery note, or postal money order receipt).
4. Return Procedure and Shipping Costs
4.1. All direct costs associated with returning the goods are borne entirely by the Buyer.
4.2. Returns must be sent via a courier company of your choice to our official contact address: 39 Simeonovsko Shose Blvd., Entrance A, Floor 2, Sofia 1700, Bulgaria (for "Wyertech" Ltd.).
4.3. The shipment must be sent with the "Inspection" (Преглед) option enabled, allowing us to verify the commercial and physical condition of the hardware before accepting it. Shipments sent with Cash on Delivery (Наложен платеж) charged to us will be rejected.
5. Method and Timeline for Refunds (myPOS Operational Framework)
5.1. Upon receiving the returned item and verifying through a technical inspection that it meets the conditions specified in Section 3, we will notify you regarding the approval of the refund.
5.2. Refund Method for Card Payments: In strict compliance with the Card Scheme Rules of international organizations (Visa, Mastercard) and the regulations of myPOS, if the order was paid for using a bank card, the refund will be executed solely through the original payment method (pursuant to Art. 54, Al. 2 of the CPA) — back to the exact same bank card used for the purchase. For security reasons, refunds to alternative accounts, third parties, or in cash are strictly prohibited.
5.3. Refund Method for Other Payments:
• For payments completed via Cash on Delivery / Postal Money Order (ППП), the refund will be processed via bank transfer to a personal IBAN bank account provided explicitly by you.
• For payments completed via Bank Transfer, the funds will be returned to the exact same bank account from which the original payment originated.
5.4. Processing Timeline on Our End: We will initiate the refund within 3 business days from the date of physical receipt and approval of the returned goods.
5.5. Timeline for Receiving the Funds: The final reflection of the funds on your card balance depends entirely on the policies of the bank that issued your card and the myPOS platform. Typically, funds clear and appear in your account within 3 to 10 business days after our transfer order.
6. Product Exchange
6.1. If you wish to exchange a purchased hardware product or component for another model or different technical specification, please contact us in advance at [email protected].
6.2. The exchange procedure follows the same strict requirements regarding commercial appearance and absence of signs of use (Section 3). Courier services in both directions (for returning the old item and shipping the new one) are entirely at the customer's expense.