Last updated: October 5, 2026
SELLER DETAILS:
Wyertech EOOD, UIC 206579944
Registered Office and Contact Address: Sofia 1700, Studentski District, 39 Simeonovsko Shose
Blvd., Ent. A, Fl. 2
Website / Brand: remode.bg
Contact and Claims Email: [email protected]
1. General Provisions
1.1. These Terms and Conditions govern the relationship between Wyertech EOOD (hereinafter
referred to as the "Seller") and the users and customers (hereinafter referred to as "Buyers" or
"Users") of the e-commerce store remode.bg.
1.2. By browsing the site, registering an account, or placing an order, the User explicitly declares that
they are familiar with these Terms and Conditions, accept them, and agree to abide by them.
1.3. Commercial relationships with individuals (B2C) are regulated by the Consumer Protection Act
(CPA). All commercial relationships with legal entities or individuals acting as merchants (B2B) are
regulated exclusively by the Commercial Law (CL) of the Republic of Bulgaria; consumer protection
provisions (including the 14-day right of withdrawal and 2-year statutory warranty) do not apply to
B2B clients.
2. Orders and Prices
2.1. The publication of goods (computers, components, software) on the website constitutes a public
invitation to submit an offer to purchase. An order is completed, and the contract is deemed
concluded only from the moment the Seller sends an official confirmation of availability and readiness
for dispatch to the email specified by the Buyer.
2.2. All prices on the site are stated in Bulgarian Leva (BGN) including VAT. Prices do not include
delivery costs unless explicitly stated otherwise.
3. Payment Methods
The Buyer may pay the price of the ordered goods using the following methods:
-Cash on Delivery (Postal Money Order): Payment in cash or by card to the courier upon receipt
of the goods. Pursuant to Art. 3 of Ordinance No. N-18 of the Ministry of Finance, the payment
document is the receipt issued by the courier.
-Bank Card Payment: Through a virtual POS terminal integrated into the website.
Bank Transfer: Advance payment to the official bank account of Wyertech EOOD, provided
during the checkout process.
4. Deferred Payment (Leasing / Credit)
4.1. The e-shop offers the option to purchase goods on credit through financial institutions (e.g., TBI
Bank, BNP Paribas, etc.).
4.2. Credit applications are processed entirely online via the integrated modules of the financial
institutions. Wyertech EOOD is not a party to the credit agreement, does not determine its terms, and
bears no responsibility in case of financing refusal.
4.3. Ordered goods shall be dispatched to the Buyer solely and exclusively after receiving official
written confirmation from the respective banking/financial institution that the credit agreement
has been approved and duly signed by the client.
4.4. If a Consumer (B2C) exercises their 14-day right of withdrawal for goods purchased on credit,
the Seller cancels the sale and notifies the financial institution to terminate the credit as provided in
the contract, and the Consumer owes no indemnity to the Seller.
5. Delivery and Inspection
5.1. Deliveries are made within the territory of the Republic of Bulgaria via various licensed courier
companies.
5.2. Due to the delicate nature of computer equipment and components, all shipments are mandatory
sent with the "Inspection and Test" option.
5.3. Upon receipt of the goods, the Buyer is obliged to inspect them immediately for shipping
damages or shortages. In case of visible mechanical damage (breakages, deformations), the Buyer
is obliged to request the courier to draw up a bilateral Damage Protocol at the time of delivery
and immediately inform the Seller at [email protected]. In the absence of such a protocol,
subsequent claims for transport damage shall not be accepted.
6. Right of Withdrawal and Exceptions
6.1. Consumers (individuals) have the right to withdraw from the distance contract within 14 days
without giving any reason, in accordance with the CPA.
6.2. IMPORTANT EXCEPTIONS TO THE RIGHT OF WITHDRAWAL: Pursuant to Art. 57 of the
CPA, the Consumer's right of withdrawal is fully waived in the following industry-specific cases:
For the supply of digital content / software licenses (ESD – Electronic Software
Delivery) and digital keys which are not supplied on a tangible medium, if the performance
has begun with the consumer’s prior express consent and acknowledgment that they thereby
lose their right of withdrawal.
For the supply of sealed audio or video recordings or sealed computer software which were
unsealed after delivery.
For the supply of goods made to the consumer’s specifications or clearly personalized – this
includes computer configurations assembled according to custom specifications
defined by the client.
7. Statutory and Commercial Warranty. Special Conditions
7.1. All goods offered to B2C consumers carry a statutory warranty of conformity under applicable
law lasting 2 years. Some goods may carry an additional commercial warranty provided by the
manufacturer.
7.2. WARRANTY VOIDANCE DUE TO OVERCLOCKING: The warranty on computer
components (processors, video cards, RAM, motherboards, etc.) is immediately and completely
voided in the event of established overclocking – software or hardware modification of factory
frequencies, voltages, or original firmware (BIOS/UEFI) outside the parameters officially
specified by the manufacturer.
7.3. EXCLUSIONS FOR PHYSICAL AND MECHANICAL DAMAGE: The warranty does not
cover defects resulting from improper installation or mechanical impact by the client. This
includes, but is not limited to: bent, broken, or burnt pins on CPU sockets or motherboards,
scratched electronic traces, cracked silicon dies, signs of thermal overload, or liquid spills.
8. Limitation of Liability for Service Activities
8.1. When performing diagnostics, repair, assembly, or software installation on client devices,
Wyertech EOOD bears no liability whatsoever for the loss of data, software, or personal
information residing on client hard drives, SSDs, or other media storage devices.
8.2. It is the sole obligation and responsibility of the Buyer to make a full backup copy of all their data
before handing over the device or component for service, maintenance, or replacement.
9. Supervisory Authorities
Commission for Consumer Protection (CCP): Sofia, PC 1000, 4A Slaveykov Sq., Fl. 3, 4 and 6;
Website: kzp.bg
Commission for Protection of Competition (CPC): Sofia, 18 Vitosha Blvd.; Website: cpc.bg